ICOSMO Sp. z o.o. — official distributor of Korean cosmetics in Europe, which carries out wholesale sales to individuals and legal entities.
Our brands include: MEDI-PEEL, Masil, Jigott, Zenzia, Iunik, Fortheskin, WISMIN, FarmStay, Pyungkang Yul, TRIMAY, Dr. Oracle, COXIR, Daeng Gi Meo Ri, COSRX, Missha, Beauty of Joseon, VT COSMETICS, AXIS-Y, SKIN1004, BEAUSTA, BIODANCE, Dr. Althea and others. We are also exclusive representatives of ESTHETIC HOUSE CP-1, Fraijour and Kiss by Rosemine.
All our products are officially imported into the European Union and have CPNP certificates, which we can provide to our customers on request.
ICOSMO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Szeligowska 18, 01-320 Warszawa
NIP: 5214073536
REGON: 528909368
KRS: 0001111116
VAT UE: PL5214073536
EORI: PL521407353600000
To place an order, the customer should apply for registration at https://b2b-icosmo.pl (for customers from Poland) or https://b2b-icosmo.eu (for customers from other countries), specifying the telephone number, e-mail address, name of the company or contact person, as well as the place of subsequent sale of the goods (retail outlet, online site, etc.). After that, the customer will receive a password with access to the personal account and the ability to place orders online.
To place an order it is necessary to add the goods to the basket, choose the payment method, specify the VAT number (if any), delivery address and click the ‘Place an order’ button. After the order is placed, it will be processed by our manager. The delivery cost will be calculated and the customer will receive a proforma invoice — preliminary document for payment, which contains the range of goods, units of measurement, prices for each item and the total cost of the order including the amount for delivery.
The minimum order amount is 500 PLN for customers from Poland and 300 EUR for customers from other countries. There is no limit on the minimum quantity of goods.
Delivery cost is calculated separately for each order based on the quantity of goods, total weight and delivery address. The main courier services that deliver our orders are DHL, FedEx, Venipak and Raben. We choose the most favourable option for the customer based on the cost and delivery time.
The shipping cost is added to the order amount and paid by the customer. For orders over 1500 EUR (or 6500 PLN for customers from Poland), we offer a 50% discount on shipping costs.
The buyer has the option to order a courier himself, having previously requested from us the dimensions and weight of the parcel.
Payment for the order is made on the basis of the proforma invoice in one of the ways:
1. Bank transfer
Bank transfer from customer's account to seller's account
PKO Bank Polski S.A.
SWIFT: BPKOPLPW
Account for orders in PLN: PL07 1020 1042 0000 8302 0593 8941
Account for orders in EUR: PL95 1020 1042 0000 8202 0593 8958
Please note that bank transfer can take up to 3 working days to process.
2. Electronic payment
With the help of electronic payment service, which gives the opportunity to pay for orders in any convenient way for the customer: bank transfer, payment card, BLIK, Apple Pay or Google Play.
The order is shipped to the customer on the next working day after the payment is credited to our bank account.
The delivery time for orders from Poland is 1 working day from the moment of dispatch. Delivery time to other countries can be from 2 to 14 working days depending on the courier service and destination.
The customer can also collect the order himself from our warehouse in Warsaw at
ul. Szeligowska 18, 01-320 Warszawa.
Any complaints regarding discrepancies, defects or damage to goods should be sent to sales@b2b-icosmo.pl. Please include your order number and attach photographs of the goods.
The complaint will be considered within 14 days from the date of receipt. The customer will be informed of the results of the review by a letter to the e-mail address specified in the complaint.
In case of visible damage to the parcel with the order, it is necessary to draw up a "Damage Report" (Protokół szkody / Damage Report) and sign it together with the courier upon receipt of the order. The "Damage Report" must include a detailed description of all damage, even minor.
In case of damage to parcels sent to InPost parcel lockers, the "Damage Report" must be drawn up online at the link: https://inpost.pl/protokol
The "Damage Report" along with photographs of damage to the outer packaging of the parcel and photographs of the damaged goods must be sent to sales@b2b-icosmo.pl. Please note that without a "Damage Report" it is not possible to receive compensation for goods damaged during delivery.
The customer has the right to withdraw from the purchase contract within 14 days from the day of delivery of the order by courier service. To exercise the right to withdraw from the contract, the customer must inform us by e-mail to sales@b2b-icosmo.pl and send the goods back within 14 days from the day of receipt. The refund of the cost of the goods is made by bank transfer to the customer's account from which the payment was made.
The right of withdrawal shall not be granted if the protective packaging of the goods has been damaged or if the goods cannot be used for health and hygiene reasons after opening.
1. The personal data of customers are processed by the seller in accordance with applicable law, in particular in accordance with Article 6 (1) (a) and in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
2. The administrator of personal data transferred to the seller is Icosmo Sp. z o.o., with its registered office at ul. Szeligowska 18, 01-320 Warsaw, entered into the register of entrepreneurs maintained by the District Court for the City of Warsaw in Warsaw, XIII Economic Department, under KRS number: 0001111116, NIP: 5214073536, REGON: 528909368.
3. The Seller processes personal data of customers to fulfill orders and provide services electronically. The data is processed only on the basis of legal provisions or in accordance with the customer's consent.
4. Providing personal data is voluntary, however, failure to provide the necessary personal data may prevent the order from being processed.
5. The Seller is responsible for the proper protection of personal data provided to him and makes every effort to protect them from unauthorized access or use.
6. Personal data will be stored for the period necessary to fulfill the order and the expiry of any warranty claims.
7. Each client as a data subject has the right to view the content of their personal data, as well as the right to request their correction, deletion, limitation or complete cessation of data processing, as well as the right to transfer data between administrators. 8. If a violation of rights related to the protection of personal data is detected, the client may file a complaint with the supervisory authority. In order to exercise your rights, you must agree with the data administrator at the address: info@b2b-icosmo.pl or at the administrator's headquarters.